Look, we get it - nobody actually enjoys reading privacy policies. But we're not a faceless corporation, we're a small studio in Vancouver, and we think you deserve to know exactly what happens with your info when you reach out to us or browse our site. So here's the straight talk about how we handle your data.
What We Collect & Why
When you fill out our contact form or send us an email, we collect basic stuff like your name, email address, phone number, and whatever details you share about your project. We need this to actually respond to you - can't discuss your dream sustainable home if we don't know how to reach you, right?
Our website also picks up some standard technical info through cookies - things like your IP address, browser type, and which pages you visited. This helps us understand if people are actually finding what they need on our site or if we've buried important stuff three clicks too deep.
How We Use Your Info
- Getting back to you about project inquiries
- Sending you proposals and project updates
- Keeping records of our conversations for ongoing projects
- Improving our website based on how people use it
- Occasionally sending newsletters if you've opted in
What We Don't Do
- Sell your info to third parties - ever
- Spam you with endless marketing emails
- Share your project details without permission
- Track you across the internet like some creepy stalker
- Use your data for anything sketchy
Cookies & Tracking
Yeah, we use cookies - but not the delicious kind, unfortunately. These are small files that help our website remember you and work properly. We're talking essential cookies that keep the site functional, and some analytics cookies so we can see what's working and what isn't.
You can disable cookies in your browser settings if you want, though some parts of the site might act a bit wonky. We don't take it personally.
Third-Party Services
We work with a few external services to keep things running smoothly. Our website's hosted by a reputable provider, we use Google Analytics to understand site traffic (with IP anonymization turned on), and we might embed maps or social media content occasionally. These services have their own privacy policies, and they're pretty solid companies, but thought you should know they exist in the mix.
Your Rights (Because You've Got 'Em)
Under Canadian privacy laws, you've got some solid rights. You can ask us what info we have about you, request corrections if something's wrong, ask us to delete your data (unless we legally need to keep it for project records), or withdraw consent for us to use your info for certain things.
Just shoot us an email at studio@faylenorquinthal.info and we'll sort it out. No hoops to jump through, no runaround - we'll actually respond like real humans.
Data Security
We take reasonable precautions to protect your information - encrypted connections, secure servers, limited access to sensitive data, the works. But let's be real, nothing's 100% hack-proof these days. We do our best to keep your info safe, and we'd notify you if something serious went down.
Project-Specific Info
If we end up working together on a project, we'll collect more detailed information - site photos, property details, design preferences, budget info, all that good stuff. This becomes part of your project file, which we keep secure and confidential. We might showcase completed projects in our portfolio, but only with your explicit permission, and we can always keep things anonymous if you prefer.
Changes to This Policy
We might update this policy occasionally - usually if laws change or we add new services. We'll note the update date at the top, and if it's a major change, we'll let active clients know directly.
Questions? Just Ask.
Seriously, if something in here doesn't make sense or you've got questions about how we handle your information, don't hesitate to reach out. We're actual people running a small studio, not a legal department hiding behind jargon.
Email: studio@faylenorquinthal.info
Phone: (604) 555-8923
Office: 1247 Granville Street, Suite 405, Vancouver, BC V6Z 1M5